Custom Orders

Do you offer custom sizes or lengths?

Yes! We offer custom lengths on select equipment, such as the Corde Lisse Trapeze (available in 'Custom > 3.5m' and 'Custom < 2.5m' variants) aerial rope and straps / loops. Custom bodysuits with rhinestones are also available. If you have a specific request, please reach out to us at care@aerialobsessed.com before placing your order.

How do I place a custom order?

To place a custom order, contact us at care@aerialobsessed.com with your requirements. We'll confirm availability, pricing, and production time before you complete your purchase.

What is the turnaround time for custom items?

Custom orders typically require additional production time beyond our standard items. We'll provide you with an estimated delivery date when your order is confirmed. Please plan ahead, especially for performances or events.

Can custom products be returned?

Custom-made products are excluded from our standard return policy, as they are made specifically for you. Please review your order details carefully before confirming.

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Shipping

Do you offer free shipping?

Yes — we offer free shipping worldwide on all orders, with no minimum purchase required.

How long does delivery take?

Estimated delivery times are 5–8 business days for most destinations. Delivery times may vary depending on your location and the shipping method selected at checkout.

Which carriers do you use?

We ship with the following carriers:

• Economy: UPS, FedEx, Seur, InPost
• Express: UPS Worldwide Express

Do you ship internationally?

Yes, we ship to EU countries and international destinations worldwide. Free shipping applies to all zones.

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Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery. Items must be in their original condition with all tags attached. Custom products are not eligible for return.

How do I initiate a return?

To start a return, email us at care@aerialobsessed.com with your order number and reason for return. We'll guide you through the process.

When will I receive my refund?

Once we receive and inspect your returned item, refunds are processed within 10 business days to your original payment method.

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Materials & Quality

What materials are used in your equipment?

Our aerial equipment is handcrafted in Spain with premium materials:

• Straps: Velvet-covered, 40mm width, 4mm thickness — 
  Safe Work Load (SWL) per one, not for pair- 80 kg ≈ 176 Pounds
  Breaking Strength (MBS) per one, not for pair - 800 kg ≈ 1763
  Pounds
  Safety Factor (SF) 10:1
• Corde Lisse Trapeze: 26mm grip size, anti-slip bar — 
  Safe Work Load (SWL) - 302kg ≈ 665 Pounds
  Breaking Strength (MBS) - 3024kg ≈ 6666 Pounds
  Safety Factor (SF) 10:1
• Aerial Rope: Grip size: 32mm (1.26 inches) 
  Safe Work Load (SWL) - 546kg = 1,203.72 Pounds
  Breaking Strength (MBS)- 5465kg = 11,905.0 Pounds
  Safety Factor (SF) 10:1
• Aerial Silks: 100% made of durable polyester low-medium stretchy with wide 150 cm
  Safe Work Load (SWL) 150kg ≈ 330 Pounds
  Breaking Strength (MBS) 1500kg ≈ 3300 Pounds
  Safety Factor (SF) 10:1

Where is your equipment made?

All of our products are handcrafted in Spain by our team at ALEX DESIGN, ensuring the highest quality and attention to detail.

How should I care for my aerial equipment?

To extend the life of your equipment:

• Store in dry place away from direct sunlight
• Avoid contact with sharp edges or abrasive surfaces
• Inspect all hardware and stitching before each use
• Clean velvet-covered straps gently with a soft, damp cloth
• Do not exceed the Safe Working Load (SWL) ratings for any equipment

What's the difference between SWL and MBS?

Minimum Breaking Strength (MBS) is the force at which equipment fails completely. Safe Work Load (SWL) is the much lower limit you can safely work to during normal use. MBS is always the higher number, and you should never load equipment close to it. SWL is calculated by dividing MBS by a safety factor.

How do you calculate Safe Work Load?

Divide the Minimum Breaking Strength by the Safety Factor: SWL = MBS ÷ SF. For example, equipment with a 5,000 kg breaking strength and a 10:1 safety factor has a Safe Work Load of 500 kg.

What safety factor should aerialists use?

While general rigging often uses safety factors between 4:1 and 7:1, many aerialists and riggers work to a 10:1 safety factor. The higher ratio accounts for the shock loads created by dynamic moves, drops, and sudden stops common in aerial performance.

Can you ever exceed the Safe Work Load?

No. The Safe Work Load is the maximum load you should ever apply. Exceeding it removes your safety margin and risks equipment failure, which can cause serious injury. When in doubt, choose equipment with a higher rating or consult a competent rigger.

Are SWL and WLL the same thing?

They're closely related and often used interchangeably. Working Load Limit (WLL) is set by the manufacturer and marked on the product. Safe Work Load (SWL) can also refer to a reduced limit set by a competent person based on specific conditions. Both represent the maximum safe load.

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Payment

What payment methods do you accept?

We accept the following payment methods:

• Shopify Payments (AMEX, VISA, MASTERCARD Etc)
• PayPal
• Shop Pay
• Apple Pay
• Google Pay

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Contact Us

How can I get in touch?

We'd love to hear from you! You can reach us through any of the following:

• Email: care@aerialobsessed.com
• Facebook / IG - @aerialobsessed